I just got back from being away for a week doing seminars in Philadelphia for Restaurant Owners.
In case you didn’t know, in my former life I owned 6 restaurants and a multi-million-dollar catering company with multiple locations and hundreds of employees.
We had a contest for our members about who had the best restaurant to work in. It made me think back to when my staff would tell me every little problem or challenge that they encountered each day:
“A supplier didn’t deliver the right product”
“Jim got drunk last night and can’t make it in”
“Julie was $20 short on her drawer last night, table 57 is broke”
and the list went on and on…
If this sounds even remotely familiar, you’re not alone. Business owners are constantly attacked with a barrage of nonsensical problems. Firefighters put out fewer fires then most business owners do in single day.
It’s hard to get your own work done when you’re listening to and solving their problems. You know, the tasks that you want and should be working on. Those $100 an hour activities like Marketing and building your business. So… what’s the answer?
Don’t let your managers or staff bring you problems. Have them bring you solutions. This is such a simple answer to a complex problem.
Try this. Ask them, “What do you think?” Then, listen.
Try that for a couple weeks and see what happens.
They will conform and learn if you are diligent. They’ll even start to filter out the trivial stuff and not bother you with it. By finding their own solutions they will find their own answers to 90% of the daily issues they are bugging you with. I know it’s not easy at first. but it’s well worth it in the long run.
Have a great weekend,
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