A customer comes into your restaurant, wants everything for free, runs your staff ragged, doesn’t tip, complains about how cold it is, they don’t like their table, their kids are tearing your restaurant up… BAM! Tack on a $50 irritation fee to their bill.
Sound crazy?
Well, a restaurant in Georgia is doing just that.
Watch this week’s edition of Mike’s Money-Making Minutes to find out if they get away with it or if it’s an epic meltdown on their review sites.
And the lesson that’s in it that you can use to make sure your restaurant is full from open to close.
Happy charging!
Video highlights:
01:11 $50 FEE for loud kids, really?
01:58 Is he getting torn up on Google Reviews?
04:03 How to get away with it.
04:34 And how NOT to piss off your customers.
05:43 Words to live by for a restaurant owner.
Click the button below and schedule a time with one of my DFY Restaurant Marketing Experts and they’ll fill you in on the details.
Start 2024 off with a full cash register and a line up on a Tuesday!
Michael Thibault
Known as “The Done For You Marketing Guy for Restaurants.” International Speaker on Restaurant Marketing. Published contributing author of 4 Marketing Books. Industry expert on Google Searches and Review Sites. Recovering Independent Restaurant Owner and Caterer of over 21 years. And, all-around good guy.
