It did not involve Facebook. It did not involve Instagram. There was no algorithm. No boosted post. No ad spend. No dashboard to stare at wondering why your cost per click went up again.
It involved a hairdresser named Linda.
Before we even opened the doors of one of my restaurants, Waves in St. Clair Shores, I was out in the community six months early.
Not handing out flyers. Not running ads. I was shaking hands, sitting in chairs, buying coffee, and making friends with the people who actually run things in that town.
Not politicians. Not celebrities.
The real ones.
Who Actually Runs Your Town (Hint: It Is Not the Mayor)
Well. Okay. The mayor is on the list. But stay with me here.
There is a category of person that most restaurant owners completely ignore and it is costing them a fortune. These are the community influencers. Not the kind with 80,000 followers and a ring light. The kind who talk to 40 people a day, every single day, and whose opinion those 40 people actually trust.
Let me break down exactly who I am talking about.
Hairdressers and Barbers
This one is gold. Pure gold. Think about it. A hairdresser sits someone down in their chair for 45 minutes to two hours. There is literally nothing to do but talk. And what do people talk about? Their lives. Their kids. Their weekend plans. And where they went to eat.
If Linda the hairdresser loves your restaurant, Linda becomes your unpaid ambassador.
She mentions it to six people today, eight people tomorrow, twelve on Saturday. And because she is their hairdresser, they trust her completely. You cannot buy that kind of credibility. You can only earn it.
Your Local Government
The mayor. The city council members. The police chief. The fire chief. The county commissioner whose name nobody can remember but who somehow shows up at every single community event.
These people are at ribbon cuttings, charity dinners, business events, school functions, and neighborhood meetings constantly. They get asked for recommendations. They are literally positioned as trusted community leaders. When the police chief tells someone your restaurant is great, that recommendation carries enormous weight.
Get these people in your place. Make them feel like family. It will pay dividends for years.
Car Dealership Owners and Managers
This one surprises people but it should not. Car dealerships have large staffs. They sponsor local events. The owner is almost always deeply embedded in the business community.
And their salespeople? Those people talk to strangers for a living. They are professional conversationalists.
Make friends with the top people at your local dealerships and watch what happens.
Other People Worth Your Time
Real estate agents. Mortgage brokers. Insurance agents. School principals. Youth sports coaches. Pastors and church leaders. The person who runs the local Chamber of Commerce. The owner of the gym everybody goes to.
What do all these people have in common? They talk to a LOT of people. They are trusted. And when they give a recommendation, it sticks.
How You Actually Do This
Here is where most people mess this up. They think making a connection means sending an email or dropping off a menu. That is not a connection. That is noise.
A real connection means you show up in person. You introduce yourself. You have a real conversation. You are genuinely interested in who they are and what they do. And then you invite them to come experience your restaurant as your guest.
I used to do this six months before we opened a new location. Six months. I was out in the community building relationships before we ever served a single plate of food. By the time our doors opened, we already had an army of connected, trusted people who were excited to tell others about us because they already knew us.
That is a massive head start that no ad campaign can replicate.
The Complimentary Card With a Special Code
Here is the tactical piece that makes this whole thing trackable.
Once you have made the connection and they have come in and experienced what you do, you give them complimentary offer cards to hand out. These cards offer something irresistible. A free appetizer. A complimentary dessert. Buy one get one entree. Whatever makes sense for your restaurant.
The key is the tracking code. Every influencer gets cards with a unique code tied to them. When those cards come in, you know exactly who sent them. You know which influencer is actively using them. You know which relationships are working.
This does three things. It gives the influencer something of genuine value to give to people they care about, which makes them look good. It gives their contacts a compelling reason to walk through your door for the first time. And it gives you real data on which community relationships are generating actual customers.
You are not guessing. You are tracking. And when you see that Linda the hairdresser has sent in 23 cards in the last 90 days, you bring her something special and you double down on that relationship.
Why This Works When Everything Else Is Loud
We live in an era of extreme marketing noise. People are bombarded with ads every single day. They have learned to tune the bad ones out.
But they cannot block Linda.
They cannot scroll past the police chief when he tells them at the school fundraiser that your new restaurant is absolutely worth the drive. They cannot ignore the recommendation from their barber who they have trusted for 15 years.
Word of mouth from a trusted community influencer cuts through every bit of that noise. It always has. And in a world drowning in advertising, it is actually becoming more powerful, not less.
Want Help Automating This Whole Process?
Here is the honest truth. The strategy above works. But like anything in your restaurant, the difference between a great idea and a great result is execution.
Identifying the right influencers, reaching out, tracking the cards, following up with the relationships that are working and doubling down on them. That is a system. And systems are what we build.
If you want to sit down with one of my team members and talk through how to automate and scale this process for your restaurant specifically, grab a free consultation. No pressure, no pitch fest, just a real conversation about what this could look like for your place.
Michael Thibault
Known as โThe Done For You Marketing Guy for Restaurants.โ International Speaker on Restaurant Marketing. Published contributing author of 4 Marketing Books. Industry expert on Google Searches and Review Sites. Recovering Independent Restaurant Owner and Caterer of over 21 years. And, all-around good guy.





