Negative reviews and how you handle customer complaints might be the secret weapon to improving your business. In a perfect world, you would never get complaints or negative reviews, but the occasional one is inevitable in this age of the internet and social media. If...
If you don’t know, my home base is Michigan, and it seems like winter has been here forever. It’s almost the start of May, and there’s still talk of snow in the northern regions. Ugh. I’m ready for the big yellow ball in the sky to appear and...
We get this question ALL the time…“How do I get my restaurant to the top of Google search when new customers are searching for me or a restaurant just like mine?” The good news is, I am putting together a comprehensive training that answers this exact question (which...
The first quarter’s done for the year. Have everything crossed off your goal list yet? Don’t worry; most people haven’t even looked at the list since January 2. Need help in getting things crossed off that daily get “shit” done list? You...
The busiest restaurant in the world- that’s a pretty big claim, and who gave it that accolade? That’s the first lesson that we should talk about here. Do you want to be the best in the world at something? Best oil change auto shop, best burger joint, best menswear...