by DFYStaff | Mar 17, 2023 | Google Ranking, Marketing, Online Reviews
If you’ve been in the restaurant business for a while, you might remember hiring secret shoppers – people who would secretly dine with you and then provide feedback and suggestions for improvement. Now, every customer is a not-so-secret shopper, and they...
by DFYStaff | Mar 15, 2023 | Marketing, Online Reviews, Restaurant Marketing
How do new customers find you, if you have a restaurant, auto repair shop, or retail store? Do you really know? Have you been through the process of your customer journey? It’s mind-blowing that 98.7% of your new customers do the same thing when searching for...
by DFYStaff | Feb 24, 2023 | Online Reviews
If a staff member came to you with an issue, you’d sit down and talk about it, right? If your partner or spouse brought up a frustration, you’d do what you could to make it right, wouldn’t you? And if a customer came to you in person to offer constructive feedback,...
by DFYStaff | Mar 2, 2022 | Online Reviews
Do you care what people say about you and your business online? I’m referring to social media and review sites like Yelp, Google, Facebook, TripAdvisor, etc. You should because it’s what your new customers see, and your new employees as well! Everyone checks you out...
