How do new customers find you, if you have a restaurant, auto repair shop, or retail store? Do you really know? Have you been through the process of your customer journey? It’s mind-blowing that 98.7% of your new customers do the same thing when searching for...
If a staff member came to you with an issue, you’d sit down and talk about it, right? If your partner or spouse brought up a frustration, you’d do what you could to make it right, wouldn’t you? And if a customer came to you in person to offer constructive feedback,...
Do you care what people say about you and your business online? I’m referring to social media and review sites like Yelp, Google, Facebook, TripAdvisor, etc. You should because it’s what your new customers see, and your new employees as well! Everyone checks you out...